Pulse of the City News is committed to finding and honoring those companies in the building and construction industry that have provided an excellent customer experience for their customers. The Pulse research team analyzes research and information gathered from many sources, including online business and consumer user-review websites, blogs, social media, business-rating services, and other credible sources, and determines a yearly rating for each company. Companies that receive the highest possible rating of 4 to 5 stars earn the Pulse Award.
In business for little more than a decade, Healthy Basement Systems has grown by leaps and bounds, already outgrowing its first two locations to become the largest basement waterproofing and crawlspace environmental company on Long Island. Adding mold remediation and foundation repair work to its list of services, the company is now a one-stop shop for below-grade space — the only company to do that on Long Island.
Bill Simone, Owner of Healthy Basement Systems, attributes his company’s high customer satisfaction rating and award to his team’s dedication to not simply meeting, but exceeding customers’ expectations. “We make sure that we not only do what we are contracted to do, but also that little extra cleanup or attention to detail that really makes the customer say ‘not many contractors do that,’” says Mr. Simone.
Training is also a key component in the company’s customer service success. “If customers call with questions, we want all our staff to know the answers,” says Mr. Simone. “That means a commitment to training in every department. Our production department team members are fully trained to install all our products and they work off the design of the sales technician who specializes in the knowledge of water intrusion, mold and air quality. Every employee here at Healthy Basement Systems is required to watch videos and attend training classes several times a year.”
The Healthy Basement Systems team always places a priority on excellent customer service, and that comes from the top down. “We treat every customer with the same respect every time they call,” says Mr. Simone. “Denise, our office manager, has been with the company for 11 years and she really knows how to talk with the people. She is very knowledgeable and passes that knowledge on to the rest of the staff. We keep a very high standard here so any new employees know how to treat the customers and potential customers and what is expected from them.”
Mr. Simone adds, “We aim to be the most dependable company on Long Island and the most advanced in our industry. Our people have the same desires for their communities.”
About Healthy Basement Systems
Healthy Basement Systems was founded in 2004 by Bill Simone. The company’s services include basement waterproofing, crawl space repair, mold removal, foundation repair and basement finishing throughout Suffolk and Nassau counties.
Healthy Basement Systems is located in Medford, N.Y. For more information, call 866-427-9010or go online to https://www.healthybasementsystems.com. Find the company on Facebook http://www.facebook.com/healthybasementsystems or on Twitter at http://www.twitter.com/hbsny.
About Pulse of the City News
Pulse of the City News dedicates itself to advancing excellence in customer service throughout the building and construction industry. We conduct research on customer experience in the industry on a rolling basis, independent of any industry participants to ensure its objectivity, using a balanced proprietary methodology of measurement. Ratings are reviewed annually and published on our website and through other means. Through The Stirling Center for Excellence, we provide training courses and other resource materials supporting increased customer service excellence.