Basement Waterproofing Customer Testimonial from Gloria K. in Huntington, NY

Bill Simone’s Healthy Basement Systems recently completed two projects in our Huntington home. It was a wonderful experience from beginning to end.

We first met with Eric, who helped us address basement flooding and leaking rain water from our cellar windows. He was patient, knowledgeable, and was able to answer all of our questions. He was kind and through, spending a great deal of his time to educate us about our options.  Together we made a plan that fit out budget to ensure that water is never a problem in our basement again. I appreciate how quickly the crew was able to get started. They worked efficiently and were respectful of my home; cleaning up after each day of work. So far we haven’t had any issues with water leaking and it’s been a relief to no longer worry when it rains.

After the work was complete, Eric introduced us to Paul for an estimate for finishing the basement. My husband and I liked him from the start, he listened carefully to our vision and was able to create a draft of our dream basement. He worked quickly to get us an estimate and we appreciated the transparency of the cost of each step. He was able to provide us an itemized list of the cost of supplies and installation. He worked with us to keep us under budget without compromising our ultimate goals. For example he suggested we run rough electric and plumbing for a future bathroom and bar. It’s exciting to know that those are projects we can easily add in the future.

Once the plans were finalized, Paul and his crew started quickly on the job. They showed up on time each day and worked diligently. Paul was sensitive to the fact that I was expecting my daughter on November 25th, and it was clear that he made every effort to get the job done fast without cutting corners. I’m a bit of a perfectionist and like to understand the installation process. Paul was beyond patient with me- always taking time to address my concerns. He constantly made himself available to me, both in the evenings and on weekends. I appreciate this so much knowing that he has a big family of his own. Paul was able to complete the job in less time then promised, and I am so grateful because my daughter made a surprise arrival on November 7th!

The crews that worked with both Eric and Paul were excellent. They were polite and worked very hard, taking pride in their work. Denise in the office was also very helpful with communicating our payments and was always prompt in getting back to me. In addition to being professionals who do excellent work, the staff are genuine and kind people. My husband Rob and I couldn’t not be happier with our new basement.